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Cloud Indonesia

Professional & Support Services

DCloud helps improve your cloud operations as a short-term accelerator and a long-term solution. Focus more on transforming your applications and business.

Professional Services

DCloud Professional Services helps you transition to cloud computing by implementing our services into your architecture. We provide deep expertise in architecture, design, development, and implementation of cloud initiatives.

Certified

DCloud certified engineers and architects excel in cloud solutions and are ready to assist your organization at every step.
Performance and Flexibility
Professional Expertise

Professional

DCloud experts are ready to evaluate your IT infrastructure, identify issues thoroughly, and resolve challenges with comprehensive solutions.

Flexible

The scope of work is highly flexible, from assessments and infrastructure recommendations to selecting the right products, services, and latest platforms to drive your digital business growth.
Flexible Storage

Support Services (Support Plan)

To support diverse business needs, we provide four service tiers as shown in the table below. These support levels can be applied to all services or combined to meet your requirements.

EmeraldSapphireRubyDiamond*
Recommended forTest systems,
pre-production		Small production systemsMid-size production systemsLarge and mission-critical production systems
Service Desk8x5***8x5***24X724X7
Response time** for service requests and incidents:
Priority 14 hours1 hour15 minutes
Priority 28 hours4 hours2 hours
Priority 324 hours8 hours4 hours
Priority 424 hours8 hours8 hours
Support Channels
Ticket Portal
Email
Phone
WhatsApp
Knowledge Base
Known Errors
Product Guides
Frequently Asked Questions
Training Videos
Billing SupportEmailAll available channels
Service Requests4 tickets/month8 tickets/monthUnlimited
ReportingSystem-generated in standard formatCustomizable to your needs
Service Manager
Account Management
Operations Management
Service Engineers
* DIAMOND is the highest support tier called Managed Service. For details, see the Managed Service section below.
** Maximum response time or faster.
*** Monday to Friday, 08:00-16:00 WIB, excluding national holidays.
**** Minimum contract is 1 month.

Managed Service (Managed Service)

DCloud Managed Service helps manage your IT resources, processes, and operational tools. We focus on operational flexibility, improving security and compliance, and optimizing capacity so you can focus on your business.
Operational Flexibility

Operational Flexibility

Flexibility in choosing the right level of operational support, whether you are migrating to the cloud or need extra help with monitoring, incidents, or patch management.

Security and Compliance

Security & Compliance

DCloud applies security standards, anticipates cyber threats, and strengthens business operations security so you do not have to worry about your IT systems.

Cost Optimization

Cost Optimization

DCloud Managed Services provides flexible consumption-based pricing with monthly postpaid contracts or pay only for what you use.

FAQs

Have questions? Here are some frequently asked questions.

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